Air India, Indian Airlines call centres set to merge

Even as Air India's demand for equity infusion of Rs 5,000 crore is expected to be considered by a group of ministers on Wednesday, along with its financial restructuring plan, the state-owned carrier has inched a step closer towards integration of the IT platforms of Air India and the erstwhile Indian Airlines.

After being embroiled in legal battles, the call centre operations of Air India and Indian Airlines will finally be serviced by InterGlobe Technologies (IGT), which was awarded the contract for the common call centre in January this year.

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