In the aviation industry, characterised by intense competition and high cost structures, streamlining every aspect of operations to bring in efficiencies is a high priority. Improving management's visibility to operational and business performance is imperative to achieve this. It was this objective that drove Jet Airways to conduct a business process reengineering exercise and reimplement core backend modules of SAP and extend its footprint simultaneously. Jet Airways caters to both domestic and international routes.
The main challenge lay in improving business visibility and reducing delays in MIS. Project E3 (it stands for efficiency, empowerment and effectiveness) was executed to deliver information regarding the performance of all routes/flights flown by the airline taking into account the revenues and various costs incurred to the top management. It works by intricately integrating critical information into data models from various core modules of SAP and an in-house developed module for cost and revenue accounting system.
Jet Airways has an in house applications module for revenue accounting system and costing developed using FoxPro, which was outside the SAP environment. Related reports or MIS had to be manually fed into the SAP systems, which was integrated with FICO and Business Warehouse (BW) to generate MIS reports. RN Moorthy, senior general manager (IT), Jet Airways says, "We had to cull out the data from our legacy applications, feed it into R/3 and do budgeting to produce MIS reports. There was a lot of time delay in reconciling the data from disparate systems and it was error prone as it required manual intervention." He adds, "The delay could be anywhere between a week to ten days after the closure of the week. Our people had to burn midnight oil to dig into the reports; it was taxing on our bottom line."
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Labels: airline, application, business performance, FICO, flights, FoxPro, international routes, Jet Airways, operations system, revenues, SAP